Website design

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When you were a kid, did you ever play a game where one person was blindfolded, and was supposed to find something, with hints from the other people in the room: "You're getting warmer…nope, you just went cold…yep, getting warmer…now you are really, really hot!"

That's what it's like for your website customer. The customer is the person with a blindfold, groping around, and your website navigation and content are the people in the room.

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Before someone will buy your product, they have to "buy" your content. Your content is actually your first product, and should be viewed that way. If they don't like your free content, they won't pay for your product.

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I am your customer. I have a Problem. I am looking for the Best Solution to my Problem. You sell the Best Solution, but I don't know that yet.

I go to Google. I type in a phrase describing my Problem, or perhaps a phrase describing my imagined Best Solution. I may remember hearing something specific about the Best Solution - such as a company name, a product name, or even a model number. I know that the more specific I am, the faster I will find my Best Solution, and the faster I can buy the thing, and then go on to do all the other things I have do to today.

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Imagine you are in a physical store. You've just put an item into your cart. As you do so, a store clerk comes along and grips your head with his hands and turns your head so that you are forced to stare at your cart.

"Look in your cart. See what you've bought? So far, you've bought one container of sour cream."

You murmur in agreement, amazed that this is happening.

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People who run companies tend to obsess about getting leads in the door. They are petrified that they won't be able to keep the pipeline full of leads. Before the web, their efforts were focused on PR, advertising, and sales tools. Now they focus their efforts and their resources on search engine marketing, search engine optimization, and so on.

They also assume they have to convince their prospects to buy their product. So all their marketing copy - online and off - is designed to convince someone to buy.