Successful selling

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We've all been doing business on the web for more than ten years now. We all consider ourselves experts.

And yet, I still see the majority of business people making these really stupid mistakes. These mistakes are a drag on business - and your revenue. They're small things, seemingly, and simple. But they make all the difference in the daily interactions between you, the seller, and your buyers.

The Top Five Cyber Biz Mistakes

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When you read the latest books about how people buy, you find that they all tend to have the same fatal flaw. In each book, even though the authors are describing today's savvy customer, the salesperson is still portrayed as having more knowledge than the customer. He is described as the main player who acts as a guide to the customer's buying process - as if the customer were ignorant and needed the salesperson's help.

This is completely untrue. Now more than ever.

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Two people. On the phone, having a conversation. That's what people use phones for - to have conversations.

What happens in a conversation? One person says something. The other person listens, understands (or asks a question to make sure he understands), then responds appropriately.

The conversation moves from point A to point B because BOTH people are talking - and listening.

Now let's apply this to sales calls.

Yes, it is possible for a salesperson to have a conversation with a potential customer. But only if the salesperson:

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I have just finished interviewing about 25 top execs running system integrator companies. Some are doing well, some aren’t. But one thing they all had in common: a desire to differentiate themselves, and no clue as to how to do it.

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We are smack dab in the middle of a terrible dilemma. The entire marketing and selling world is "betwixt and between." Traditional marketing and selling methods are not working the way they used to, and social media is not the end-all answer, either. In spite of the hype level and some people who are actually making it work, it's just a hint at the answer. But it isn't THE answer.

There is an answer, fortunately, but first let's look at the crisis itself.

This is a serious crisis because it's a perfect storm; five forces coming together at once, each powerful on its own.